X89 — Privacy Policy

X89 Game  |  Effective from 2016  |  Last Updated: 06 May 2026

1. Introduction

This Privacy Policy explains how X89 Game (referred to as ‘we’, ‘us’, or ‘X89’) collects, uses, stores, and protects the personal information of users (‘you’) who access our gaming entertainment platform through the X89 Android app, iOS app, or web browser.

By registering and using X89, you agree to the practices described in this policy. We have written it in plain language because we want you to actually read and understand it — not skim past it.

This policy is in line with applicable Indian data protection laws, including the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).

2. Information We Collect

When you use X89, we collect the following types of information:

Personal details you provide directly:

  • Full name
  • Mobile number and email address
  • Date of birth (to verify you meet our age requirements)
  • Bank account or UPI details (for processing withdrawals and deposits)
  • Government-issued ID details where required for identity verification

Usage data collected automatically:

  • Games played, session durations, and in-platform activity
  • Transaction history — deposits, withdrawals, and platform credits
  • Pages visited and features used within the app or website

Device and technical information:

  • Device type, model, and operating system
  • IP address and approximate location (city or region level)
  • Browser type and version (for web users)
  • Unique device identifiers

3. How We Collect Your Information

Registration: When you create an X89 account, you provide your name, mobile number, email address, and date of birth directly to us.

Transactions: Every deposit or withdrawal on the platform generates a transaction record. This is necessary to process payments and maintain accurate account histories.

Automatic collection: When you use the app or website, our servers automatically receive technical data — device information, IP address, session data — as part of normal platform operation.

Cookies and similar technologies: The X89 website uses cookies and equivalent tracking tools to keep you logged in, remember your preferences, and understand how users navigate the platform. More detail is in Section 8 below.

Identity verification: In certain situations — particularly for large withdrawals or where required by law — we may ask you to submit identity documents. This is a legal and security requirement, not a discretionary step.

4. How We Use Your Information

Providing the service: Your account details, payment information, and activity data are used to run your X89 account, process transactions, and deliver platform features.

Security and fraud prevention: We analyse account behaviour to detect unusual activity, protect against unauthorised access, and keep the platform safe for everyone.

Legal and regulatory compliance: As a licensed operator, X89 is required to maintain certain records, verify user identities, and respond to lawful requests from regulatory or law enforcement authorities.

Communication: We use your contact details to send account notifications, transaction confirmations, and — where you have opted in — updates about new features or promotions. You can opt out of marketing communications at any time.

Improving the platform: Aggregated, anonymised usage data helps us understand what works well and what needs improvement. Individual user data is not used for this purpose.

5. When We Share Your Information

X89 does not sell your personal data to any third party. We do not share your information for advertising purposes.

We share data only in the following limited situations:

  • Payment processors: To complete deposits and withdrawals, your payment details are shared with our payment gateway partners. These partners are contractually bound to handle your data securely and use it only for payment processing.
  • Technology and infrastructure providers: Our hosting, security, and software providers may access data as part of their service. They operate under strict data processing agreements with us.
  • Legal requirements: If we receive a valid court order, regulatory demand, or law enforcement request under Indian law, we are obligated to comply and may need to disclose relevant account information.
  • Fraud prevention: In cases of suspected fraud or abuse, we may share information with relevant authorities or third-party security partners as required.

Any third party with access to your data is required to maintain confidentiality and comply with applicable data protection standards.

6. Data Security

We take data security seriously. The measures in place include:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Secure payment infrastructure compliant with industry standards
  • Access controls that limit who within X89 can view sensitive user data
  • Regular security assessments of our systems and third-party providers
  • Monitoring for unusual access patterns or security incidents

No system is completely immune to risk. If a security breach occurs that is likely to affect your rights, we will notify you as required under applicable law.

You also play a role in account security. Keep your password confidential. Do not share your login details with anyone. If you suspect unauthorised access to your account, contact support immediately at [INSERT EMAIL].

7. Your Rights

Under Indian data protection law, including the DPDPA 2023, you have the following rights regarding your personal data:

  • Access: You can request a summary of the personal data we hold about you.
  • Correction: If any of your information is inaccurate or incomplete, you can ask us to correct it.
  • Deletion: You can request that we delete your personal data. Note that some data must be retained for legal, regulatory, or fraud-prevention reasons even after account closure.
  • Withdrawal of consent: Where we process data based on your consent, you can withdraw that consent at any time. This will not affect processing carried out before the withdrawal.
  • Opt-out of marketing: You can unsubscribe from promotional emails or messages at any time by using the unsubscribe link in our emails or contacting support.
  • Grievance redressal: If you believe your data has been handled improperly, you have the right to raise a grievance with us. Details are in Section 12 below.

To exercise any of these rights, write to us at [INSERT EMAIL]. We will respond within a reasonable timeframe, and no later than the period required under applicable law.

8. Cookies and Tracking

A cookie is a small text file stored on your device when you visit a website. X89 uses cookies and similar tracking technologies on the web version of our platform for the following purposes:

  • Session management: Keeping you logged in during your visit
  • Preferences: Remembering your settings and display preferences
  • Security: Identifying and preventing suspicious login attempts
  • Analytics: Understanding how users move through the platform so we can improve it (this data is aggregated and anonymised)

We do not use cookies to serve third-party advertising or to build profiles that are sold to advertisers.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect how parts of the X89 website function — for example, you may need to log in again each session.

The X89 Android and iOS apps do not use browser cookies, but may use device identifiers and app-based analytics tools for similar purposes.

9. Third-Party Links

X89 may contain links to third-party websites or services — for example, payment provider portals or customer support tools. Once you leave the X89 platform, this Privacy Policy no longer applies.

We are not responsible for the privacy practices of third-party sites. We recommend reading the privacy policy of any external site before sharing personal information with it.

10. Children’s Privacy

X89 is a real-money gaming entertainment platform for adults only. Users must be at least 18 years of age to register and use the platform, or such higher age as required by the laws of their state of residence in India.

We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has registered an account, we will close it and delete the associated data promptly.

If you believe a minor has registered on X89, please contact us at [INSERT EMAIL].

11. Changes to This Policy

We update this Privacy Policy when our practices change, when laws require it, or when the platform evolves in ways that affect how we handle data.

When we make significant changes, we will notify you via email (to your registered address) and/or a prominent notice within the app or website before the changes take effect. The ‘Last Updated’ date at the top of this document will always reflect the most recent revision.

Continued use of X89 after notification of policy changes constitutes acceptance of the updated policy. If you do not agree with changes, you have the right to close your account and request deletion of your data.

12. Privacy Queries and Grievances

If you have questions about this policy, want to exercise your data rights, or have a grievance about how your information has been handled, reach out to us:

Email: [email protected]

Response time: Within 30 days of receipt of your query, as required under the DPDPA 2023

We take privacy-related queries seriously. If you are not satisfied with our response, you have the right to escalate your grievance to the Data Protection Board of India once the relevant provisions of the DPDPA 2023 come into full effect.